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Restaurant Reviews

Tuesday, April 16, 2013

The Collingswood Foodies

West Side Gravy: Comfort Food with a Trendy Twist

Chef Alex Capasso might make the best coleslaw in town.

While waiting for our food during our most recent visit to West Side Gravy, we took a look at the restaurant’s rating on various opinion sites. Our predecessor has already addressed the merit of review sites, so we won’t reignite that debate. Instead, let’s focus on how opinions vary about West Side Gravy and how they match up with ours. Yelp users give West Side Gravy 3 stars out of 5, and Trip Advisor rates them 3.5. The general consensus on Yelp and Trip Advisor is that West Side Gravy is “just okay.” As fans of the restaurant, we want explore this briefly. We think its identity might be partly to blame for the less-than-stellar reviews. We've eaten at West Side Gravy even before its upscale sister restaurant, Blackbird, moved in to …

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Mel Sharples

3:58 pm on Monday, May 6, 2013

Went back the week after I wrote that post. About 6pm on a Wednesday evening. One table with customers. No hostess, no servers in sight. Waited. Waited. Waited. Left. Honestly, that played right into our concerns and the issues we'd had in the past. We were disappointed, we really wanted to go in and give it another try. Had a great meal at Keg-n-Kitchen instead. With Pour House and KnK...why …   more ›

Friday, December 14, 2012

From Finicky Eater to Gourmand

What's the Cost of a Bad Restaurant Review?

Anonymous reviews on sites like Yelp and TripAdvisor can make or break a business. Some chefs, like Alfredo Fischioni of That's Amore, refuse to suffer criticism in silence.

“Any news is good news and there is no such thing as bad press.” I’m speaking with Fred Kellermann, chef-owner of Elements Café in Haddon Heights. The topic is social media; specifically, customer-driven review sites such as Yelp and Trip Advisor. If you’re unfamiliar, Yelp.com is a darn useful web directory service that can help you find a nearby business of any kind by proximity, address, phone number, and user review. TripAdvisor is similar, but provides a narrower focus from a traveler’s perspective. Yelp also offers users the ability to rate a business between one star (poor) and five (exceptional) as well as to provide written comments. In the restaurant industry, where written reviews and word-of-mouth recommendations are necessary …

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Bob

10:43 pm on Monday, December 17, 2012

I am not surprised that Mr. Fischioni dislikes Yelp but has nothing negative to say about Trip Advisor considering Yelp (which does have a filter to weed out fake reviews) rates That's Amore as # 8 relative to other Collingswood restaurants and Trip Advisor (which apparently does not have any mechanism to filter out fake "one and done" reviews) rates That's Amore as # 1 relative to other …   more ›

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