Most recently, a carjacking occurred in a Heights parking lot, and a string of other incidents have been reported. Other incidents in the past year include kids reportedly setting a trash chute fire and a stabbing.
"We are having a meeting here this Tuesday (Jan. 17) with police and staff members," said Shields. "We're working to fix (recent issues with crime)."
Usually, Shields said life in the complex does not pose a threat to residents.
"Typically, it's kind of a quiet, safe community," Shields said. "So (this recent criminal activity) is an abnormality."
Elderly Heights of Collingswood resident Ed Wilson, who said he was aware of recent criminal activities, disagreed.
"I'll tell you, (if I could do it again), this would be the last place I'd move," said Wilson.
But Shields said complex staff are making a serious effort to make residents feel safe again.
"We've been asked by Collingswood not to give a lot of details," said Shields. "But we have engaged in an outside security company, who will patrol our parking lots in the evening hours."
Shields said the additional nighttime security began patrolling grounds on Friday evening.
As of Friday, police said no arrests have been made in the case, which is still under investigation.
"The safety of our residents is more important than anything else," said Shields.
To read Patch's coverage of recent criminal activity at the complex, click here.